Auto Add to Cart
Auto Add to Cart FAQ
Frequently asked questions about the Auto Add to Cart / Free Gift With Purchase feature. For setup, see that article. For known issues and fixes, see Troubleshooting Auto Add to Cart. Why doesn't the free gift come back after the customer removes it? By default, Auto Add to Cart remembers when a customer manually removes an auto-added item and will not re-add it again duriFew readersAuto Add to Cart: Using the Same Variant as Trigger and Gift
When setting up an auto-add-to-cart discount, you may want to use the same product variant as both the trigger and the gift. This can work in many stores, but certain themes may cause the gift to behave unexpectedly after a customer removes it from their cart. Example use cases: Giving customers a free unit of the same product they purchase (buy 1, get 1 free for the same variant) Running a promotion where the trigger item and the gift item are identical Why This Happens ShopifyFew readersHow to Add Free Gift via Discount Code
Free Gift via Discount code setup Free Gift added via Code You can add a free gift using a discount code at checkout. This is the same Auto Add to Cart feature as a free gift with purchase, except the gift is tied to a code instead of applying automatically. This is different from automatic Auto Add to Cart / Free Gift With Purchase (https://regiostech.cFew readersHow to Auto Add Multiple Gifts Based on Quantity/Price
Use a "Buy X" to specify the triggers for your free gift. Use Cases Adding 1 gift at one cart subtotal threshold, 2 at a higher threshold, 3 at an even higher threshold, etc. Adding different items to the cart based on which conditions are met Key Steps Click on "Create Discount" in the app. Click on "Browse Templates" Search for "Free gift over $X" template. Click "Use Template" on one of the templates Edit the "Buy Y" criteria as desired Set your desired Free GFew readersTroubleshooting Auto Add to Cart
Troubleshooting guide for the Auto Add to Cart / Free Gift With Purchase feature. For setup, see that article. For non-troubleshooting questions, see Auto Add to Cart FAQ. The free gift is not being re-added after the customer removes it If you're experiencing issues where the free gift is not being added back to the cart after the customer removes it — for example, "the product canFew readers
Custom Theme Setup
Custom Theme Setup: Product Page
Click the thumbnail above to watch a demonstration of Product Page Template setup. Expected Structure The structure we expect is something like this (you can ignore the tag names, only the CSS classes) matter: <div class="regios-dopp-generic-product-info"> Product title, image, descriptionFew readersCustom Theme Setup: Pricing Elements
Click the thumbnail above to watch a demonstration of price template setup. Checklist If your theme is based on Dawn, make sure to read the "Price container setup for Dawn-based themes" before adding any code. Add regios-dopp-generic-price-container CSS class Add `regios-dopp-generic-price-iteFew readersCustom Theme Setup: Collection Page
Click the thumbnail above to watch a demonstration of Collection Page Template setup. Collection pages typically have "produFew readersCustom Theme Setup: Badge
Displaying Badges with Custom Theme Setup If you are following custom theme setup to manually integrate our app with your theme, put the regios-dopp-generic-badge class on the discount badge element. This will allow our app to find it easily. Use the regios-dopp-generic-badge CSS class for any discount badge you want our app to overwrite the contents of. Our app will not automatically create a badge if it cFew readersHow to Stop Discounted Prices From Displaying In Certain Places
Use cases Stopping the app from showing strikethrough prices within certain containers Working around store-specific issues where discounted prices on product add-ons, etc. Simply add the regios-dopp-generic-skip CSS class to the price container or any of its parents to make the app avoid modifying pricing. Examples <div id="price-container" class="regios-dopp-generic-skip"></div> <div class="regios-dopp-generic-skip"> <div> <div> <div id="price-conFew readers
Discounts on Product Pages
How to Display Discounts on Product Pages
Click the thumbnail above to watch a video of our founder demonstrating how to set up this feature. You can improve customer experience by displaying discounted prices on product pages, collection pages, and the home page. This will reduce confusion and compel your customers to add more products to their cart. The new version of our "discountPopularSupported Themes
Because every Shopify theme is different, our "discounted price on product page" (DOPP) feature only has dedicated integrations with a limited number of themes out of the box. Other themes can still be used, with some additional setup. This article will explain how to make sure you can display discounted prices on product pages in any theme, and ideally support collection pages as well. Which themes are supported out of the box? Dawn (and any theme based on it, we have a list below) HoPopularCustom Theme Setup
Need help? We have created a Troubleshooting Custom Theme Setup article to help you resolve the most common problems quickly. Custom Theme Setup Guide Click the thumbnail above to watch an introductory video. Shopify themes vary widely—diffPopularDOPP API Reference
You can enhance customer experience by integrating Regios Automatic Discounts deeply with your theme. To do this, use the DOPP (discount on product page) API. It's a combination of event listeners (which you can fire to trigger updates to our app blocks), and public objects/functions (which you can use to handle the results of calculations yourself). Public API TypeScript Definition We highly recommend using TypeScript when working with the API. You can paste [this TypeScript definition](htPopularSetting Up Multiple Collection Page Discount Blocks Per Page
If you have multiple collections displayed on a specific page (for example, multiple featured collections on your home page), then you need to perform special steps to set that up. The objective of this process is to set up multiple collection page discount blocks per page in your theme by adding unique keys to each collection grid to enable the app to identify and display discounts correctly. [![Tutorial video thumbnail](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/imagePopularDiscount Description Templates
TO READ THE DOCS FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE. Click the thumbnail above to watch our founder explain how to set up discount description templates. ![Screenshot of the default discount description template](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/Some readersUsing the Discounted Price Block With DOPP v2
Click the thumbnail below to watch a 2-minute demo of this setup. To display automatic discounts on product pages only, you can simply use our existing "Discounted price" app block. It can optionally replace Shopify's built-in "Price" block on your product page. It is already set up to be compatible with the "Product Page Discount" app bSome readersVolume Pricing Table
In order to stimulate sales, you can add our "Volume Pricing Table" app block to your product page. The contents in the table are automatically set based on discounts you created in our app's admin dashboard. If a product is eligible for a volume discount, the table will be displayed. This feature is currently only supported on product pages. **This feature ONLY supporFew readersDOPP API: Examples
This guide provides practical examples for using the DOPP API to manage and customize discount flows on your store. Each example covers a real-world scenario, helping you understand how to implement features like overriding cart items, specifying product collections, and reloading discounts in dynamic situations such as variant changes or infinite scrolling. Example Scenarios Override Cart Items for Bundle Discounts Specify Product Collections for Collection-Based DiscountsFew readersDiscount Badges FAQ
When displaying discounts on product pages, our app can also edit the contents of sale/discount badges. Badges signal to users that an item is on sale. For example, in most themes, if a product has a compare-at price, a badge is shown. IMPORTANT The badge settings discussed in this article only afFew readersLimitations of the Discounted Price Block
The "Discounted price" block has several limitations: The app block HTML is based on the Dawn theme. If you are on another theme, you may have to customize the CSS. We have included some styles that support a wide array of themes, but some may slip through the cracks. Automatically changing the on-page price when a variant requires JavaScript; this is because we automatically reload the section using the Section Rendering API, instead of perforFew readersUsing Multiple Discounted Price Blocks At The Same Time
If you have multiple discount offers you would like to display on product pages, then you will need to add the "Discounted price" block to your product page template multiple times. For example, if you have a 10% off products discount for your "Silver" tagged customers, and 20% off for your "Gold"Few readers"Discounted Price" block FAQ
We encourage you to use CTRL+F (or Command+F) to search this page. Troubleshooting the "Discounted Price" block If you're having issues with the "Discounted Price" block, read this article, which explains how to resolve common issues. How can I display multiple discounts on product pages? You will need to add the "Discounted price" block to your theme multiple times. Read [this article](/en/article/using-multiple-discFew readersWhy Do You Use JavaScript instead of a Liquid Snippet?
We tried using Liquid for this feature but found it wasn't the best fit. We cannot provide a "custom snippet" and instead have to offer "theme app extensions" like app embeds and app blocks. For an example of what we've done with Liquid, try out our "Discounted Price" app block. This was the first implementation of this feature, but we had to move away from this quickly. It shows why simpler app blocks don't work well fFew readersHow can I customize the CSS?
To customize the appearance of discounts on product pages, you need to edit the CSS of the app blocks you are using. For example, if you want to change the color of discounts on product pages, you would need to provide color: red as a setting to one of the blocks. Which instructions to use depends on which app blocks you are trying to customize: Discounts Embed (new DOPP) You can find CSS options in the "Discount Embed" app embed settings. They are explained [in this article](https://regFew readersUsing Variant Selectors with Discounts on Product Pages
Depending on your theme, you might not be able to have the on-page prices automatically updated when the customer selects a different variant. Not every theme is fully integrated out of the box Please read our "Supported Themes" article to learn which themes have special support for variant selectors. The Discounted Price Block is based on Dawn Relevant excerpt from [our "Limitations of the Discounted Price Block" artiFew readersSetting Up Multiple Recommendations Discount Blocks Per Page
Please follow the same instructions as Setting Up Multiple Collection Page Discount Blocks Per Page , just with the following adjustments: Use the data-regios-dopp-product-recommendations-block-key, instead data-regios-dopp-collection-block-key. If you're using Custom Theme Setup , add this attribute to theFew readersDOPP v2 Setup Guide
Click the thumbnail above to watch a video of our founder demonstrating how to set up this feature. You can improve customer experience by displaying discounted prices on product pages, collection pages, and the home page. This will reduce confusion and compel your customers to add more products to their cart. The new version of our "discountFew readersDOPP Version History
Our Discounts on Product Page (DOPP) feature has multiple versions. This article states the differences and helps you determine which version you're on. Why are there multiple versions? Simply put - as our team learned more about Shopify and saw more stores' setups, we made changes to either add more functionality or to simplify setup. Versions DOPP v1: Our first version. Totally Liquid based, but it has [major limitFew readersDiscounted Price Block
This article has moved to the DOPP v1 Setup Guide.Few readersDOPP v2 -> v3 Migration Guide
Why migrate to the latest version? Easier setup. No more needing to manually add app blocks to every template Manage settings in the app rather than the Theme Editor Automatic setup Recommended: Use automatic migration Our app's setup wizard will automatically scan settings from your existing app blocks. Follow the steps on the screen. ManuaFew readersAutomatic DOPP Setup
To speed up the Discounts on Product Pages setup, our app can now automatically create a copy of your theme, adding any necessary app embeds/blocks, and pre-filling the right settings. Here's how to use this feature: Click the thumbnail above to watch a video demonstratFew readersDisplaying Strikethroughs for Discount Codes
Regios Discounts can display strikethrough prices on your product pages for manual discount codes, not just automatic discounts. When a customer applies a discount code, for example from an email, a social post, or a discount link, your product pages will show the original price crossed out next to the discounted price, so customers see their savings beforFew readers
Examples
How to Create Buy X Get Y Discounts
Sometimes, you want to offer customers a special promotion where buying one product unlocks a discount on another. Using our advanced logic builder, you can create a Buy X Get Y discount easily. [](https://www.loom.com/Few readersLogic Builder: Examples
We've created special video and text tutorials to guide you on creating common types of discounts using our advanced logic builder. We hope that these brief videos will help you create the exact offer you wanted, quickly. How To Apply An Automatic Discount for Customers with a Specific TagFew readersHow to Create Bundle Discounts
Bundles are a common type of discount, mainly used to incentivize large orders. You can use Regios Automatic Discounts to create bundle offers; however, our app does not currently have a way to display bundle offers on product pages. Examples Buy 1 camera and 1 lens, get 20% off both the camera and the lens Buy 1 table and 4 chairs, get 10% off the table and chairs ![Screenshot of completed bundle setup](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_1lkrjx4.pnFew readersHow to Apply Different Discounts to Different Products/Collections
Many stores need to create a single discount code or automatic discount that applies different discount amounts to various collections or products based on specific criteria such as customer tags. This tutorial explains how to do this in our app. Click the thumbnail above to watFew readersHow to Exclude Products or Customers from a Discount
Sometimes, you want a discount to only apply to customers without a specific tag, or products that are not in a specific collection. Using our advanced logic builder, you can create conditions that exclude specific customers or products from being considered eligible for a discount. Example Use Cases A 20% off discount for DTC customers only, but not B2B customers A discount that applies to your entire catalog, except for used itemFew readersHow to Set a Maximum Discount Amount Per Order
Sometimes, in order to protect your margins, you'll want to set a maximum discount amount per order. Using our advanced logic builder, it's easy to set this up. All you need to do is create a discount that: If the subtotal of eligible products is greater than or equal to your maximum discount amount, divided by the desired discount percentage Otherwise, apply a fixed amount discount. Example Use Cases A 60% discount based on a tag, up to $200 value off an order Tutorial Video [![TFew readersHow to Create Discounts for Product Tags
Step 1: Click the "Add criteria" button Step 2: Select "Product tags" Step 3: Enter the product tags ![ScreeFew readersHow to Apply a 25% Discount to a Single Item
Introduction This guide will help you set up a specific discount in Regios Discounts, where you can apply a 25% discount to just one item in a customer's cart. This type of discount is perfect for promotional sales on specific products. Completed Logic Using our [advanced logic builder](/en/article/about-the-adFew readersCheck If Specific Products Are In Cart Conditions
Check If Specific Products Are in the Cart What This Condition Does The "Check if specific products are in the cart" condition lets you apply a discount to some items only when specific other items are present in the cart. It scans the entire cart for the products you specify, if they're found, the discount rule proceeds; if not, it doesn't. This is useful for bundle offers, cross-selling, and similar promotions. For example, if a customer adds a camera to their cart, you can oFew readersHow to Create Discounts for In-Store Pick-up
Due to limitations in Shopify itself, you cannot create a product/order discount for customers who select in-store pickup. However, you can create a shipping discount for people who pick up in store. How to Create Shipping Discounts for Local Pickup Go to Settings > Locations in Shopify. Make note of the names of your locations. For example, US and `CaFew readers
FAQ
Frequently Asked Questions
Welcome to Regios Automatic Discounts. Here are answers to the most common questions we receive. We encourage you to use CTRL+F (or Command+F) to search this page. Help! My discounts don't work. Please read our Troubleshooting Regios Automatic Discounts article to solve your problem. How can I combine/stack my discount with other discounts? ![A screenshot of the "Combinations" options](https://storage.crisp.chat/uPopularCapabilities of Regios Discounts
Regios Discounts is a robust Shopify app that enables merchants to create advanced, segmented discount offers. Built for seamless compatibility, it proudly holds the Built for Shopify badge, allowing merchants to define both automatic discounts and manual discount codes for effective customer engagement. Key Features Advanced Logic Builder Regios offers a powerfulPopularApplying Discounts Once Per Customer
In Shopify, it is impossible to create an automatic discount that applies only once per customer. There are 3 alternative options you can use to work around this: Create a discount code instead Base the discount on the customer's number of orders Use Shopify Flow to automatically tag customers who have used the discount Option 1: Create a discount code instead ![Screenshot of "Maximum discount uses" options](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/imageSome readersDiscount Combinations
If you want two discounts to combine, both need Combinations settings checked. Otherwise, both cannot be applied to the cart at the same time. Definition of terms used in this article Combine: Applying two or more discounts to the same cart. For example, if you combine a "20% off pants" and "10% off shirts" discount, then if there are both pants and shirts inSome readersRegios Discounts Pricing FAQ
Welcome to Regios Discounts. Here are answers to the most common pricing questions we receive. We encourage you to use CTRL+F (or Command+F) to search this page. How can I upgrade/downgrade my plan? In Regios Discounts, select "Billing" to be taken to our billing page. If you are already on a paid plan, the billing pageFew readersSubscription App Compatibility with Regios Discounts
General rules for compatibility Our app's discounts work basically the same way as Shopify's automatic discounts. In general, anything compatible with those will be compatible with our app. If a subscription app uses Shopify's Subscription Application Programming Interface (API), it will likely be compatible with our app. If a subscription app relies on draft orders, it will likely not be compatible with our app. Known compatible subscription apps These are subscription apps that otFew readersHow to Change Discount Method
Did you accidentally create the wrong type of discount? No problem -- we'll guide you through it. Use Cases Changing an automatic discount to a discount code Changing a discount code to an automatic discount Click the thumbnail above to watch a video demonstratiFew readersFixed Amount vs Fixed Price Discounts
As mentioned in the Discount Value Options in Regios Automatic Discounts article, our app lets you create both fixed amount and fixed price discounts. What's the difference between fixed amount and fixed price discounts? Fixed amount: Subtract a specific amount from the price. Example: "$15 off shirts" Fixed price: Sell the item(s) at a specific price. Example: "3 shirts for $20" Which shoulFew readersHow to Duplicate Discounts
Use the "Duplicate" button Discounts now have a "Duplicate" button; in the majority of cases, you should just click that to avoid manual duplication. Manually Making duplicates of existing discounts can be done in few steps, these steps are described in two parts; Part 1 - Export Logic On your existing discount page, at the top right, locate the “Logic” buttFew readersWhy can't I base a discount on the subtotal after other discounts?
Shopify doesn’t allow discounts to be applied in a specific order. This means you can’t create a product discount that depends on the subtotal after another discount has already been applied. Common Questions and Use Cases “Can I trigger an auto add to cart discount only if the order subtotal is $50 after other discounts?” “Can I apply a discount based on the final price in the cart?” Why this happens Shopify runs product discounts and order discounts in parallel usingFew readers3rd Party Checkout Compatibility
If you're using a third-party checkout like Razorpay, GoKwik, or Shiprocket, Regios Discounts will not work at checkout. Example Use Cases Discounts not applying when using Razorpay or Shiprocket checkout Customers not seeing discounts during the checkout flow Wondering why discounts work in cart but not during payment Using a third-party checkout app and Regios together Why It Happens Shopify doesn’t expose its Discount Functions API (the system we use to apply discounFew readersHeadless Shopify Compatibility
People sometimes ask, "Does Regios Discounts work with Shopify Headless"? Discounts you create in our app will work in the Shopify checkout. Once applied to the cart, the discounts should be visible in the Storefront API. The "discount on product page" (DOPP) feature requires Online Store 2.0. Therefore, you cannot display discounts on product pages in headless sites. Our Auto Add to Cart feature doesn't work on headless setups because our app requires the Shopify Online Store to use thFew readersHow to Change Discount Class
you created the wrong type of discount (e.g. an order discount when you meant to create a product discount), Shopify doesn't allow you to change the discount class directly. Example Use Cases You selected “Order Discount” but need per-item logic You want to switch from “Product Discount” to “Free Gift” What to Do [](https://www.loom.com/share/7e95a1e1b04a422b96b91533a11798a5?sid=Few readersWhat Happens When I Uninstall?
In order to cancel your subscription immediately, just uninstall the app! That's all you need to do. If you're on a legacy plan (a plan that is no longer shown on our Shopify App Store listing): uninstalling ends your legacy pricing permanently. If you reinstall later, you will need to choose one of the current plans at the current rates. If your trial has expired, you may see a charge at the end of your current period. Please understand that it is IMPOSSIBLE for us to charge you fFew readersWhere Can I Find Templates?
Regios Discounts offers pre-built templates to help you get started faster. You can access these directly from the logic builder popup when creating a new discount. Example Use Cases You want to create a BOGO or volume discount quickly You're unsure where to begin with the logic builder You want to modify a pre-built template instead of starting from scratch How to Use a Template [![Tutorial video thumbnail](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659aFew readersDoes Regios Discounts Affect Site Speed?
We sometimes get asked if our app slows down storefronts. Here’s what you need to know: Cart & Checkout Discounts These use Shopify’s Discount Functions API and run entirely on Shopify’s servers. ✅ No impact on your store’s page load speed ✅ Shopify enforces strict performance limits and timeouts Product Page Discounts & Auto Add to Cart These features do use JavaScript to update the storefront experience. JS is loaded asynchronously and **does not block renderiFew readersWhy Was I Charged After Canceling The App?
You are not being scammed! Please read this entire article! If your trial has expired, you may see a charge at the end of your current period. Please understand that it is IMPOSSIBLE for us to charge you for a period where you were not using the app. App charges cover the previous 30-day period. Please read Shopify's "App charges" helpdesk article to understand how Shopify's app billing system works.Few readersData and Privacy FAQ
Common privacy, security, and data-handling questions. If yours isn't here, email [email protected]. How does Regios handle customer information? By default, no personal data about your customers will be stored in our database. For example, if you use the "Specific customers" eligibility option, which allows you to select a finite list of specific individuals for a discount, as long you have "Settings > Use compact format enabled" (default), our app willFew readersGoogle Shopping Feed Compatibility
Our app does not currently integrate with Google Shopping Feed. You can upvote this feature request. Our app does not currently integrate with JSON-LD. You can upvote this feature request.Few readersBundle App Compatibility
Does Regios work with bundle apps? It depends on how the bundle app is implemented: Cart Transform Functions API: Yes - the discount will apply to the "bundle" product. Draft orders API: Maybe, but probably not Please ask your bundle app provider which they use. Can Regios apply discounts to individual components of a bundle? No. This is due to limitations in Shopify itself we can't work around: Discount Functions can't see line item components. Product Discount Functions can onlFew readersUsing Discounts on the Server Side
Can I access Regios Discounts calculations in Liquid? No. Regios Discounts uses Shopify Functions to apply discounts during checkout. Because Shopify Functions only execute at checkout, the discount calculations are not available in Liquid or other storefront theme contexts. What this means You cannot use Liquid to: Check whether a Regios discount applies to a product Access Regios discount calculations on product or collection pages Detect Regios discounts before checkout beginsFew readersMaximum Discount Uses Setting
Usage Limits The "Maximum discount uses" settings let you control how many times a discount can be redeemed. These options are only available for discount codes — automatic discounts do not support usage limits directly. Limit number of times this discount can be used in total This setting caps how many times a discount code can be used storFew readersWhy Discount Usage Counts Might Be Incorrect
You might notice that the "used" count for your discount codes doesn't always update immediately or at all after a customer redeems a code. This can be confusing, especially when you're trying to verify that single-use codes are working correctly. This is a Shopify API limitation, not a Regios issue The usage count displayed in your Shopify admin comes directly from Shopify's API via the asyncUsageCount field on the [DiscountRedeemCode](https://shopify.dev/docs/api/admin-graphql/latest/obFew readersCan I create a POS Tile from a Discount in Regios?
At the moment, it’s not possible to create a Shopify POS Smart Grid tile from a Regios discount. Why doesn’t this work? Regios Discounts are built using Shopify Functions, and currently, Shopify POS does not support creating tiles for Function-based discounts. Because of this limitation, Regios discount codes won’t appear as selectable options when setting up Smart Grid tiles in POS. What does this mean? You cannot assign a Regios discount to a POS tile Regios discoFew readersWhat Happens If You Exceed Your Plan's Order Limit
Every Regios Discounts plan includes a monthly order limit: the number of orders your discounts are applied to per billing period. Your plan's limit is shown on our Shopify App Store listing, on the Billing page in the app, and in our Pricing FAQ, and has been part of our pricing since August 19th, 2023. When you go over your limit, we notifFew readers
Troubleshooting
Troubleshooting Regios Discounts
We're sorry you're experiencing problems with our app. In this article, we've outlined how to handle the most common problems users face with our app. We encourage you to use CTRL+F (or Command+F) to search this page. Troubleshooting discounts on product pages If you're using the "Product page discount" app block/"Discounts embed" app embed: Consult this article for help. If you're using the "Discounted price" app bloPopularTroubleshooting Discounts on Product Pages
TO READ THE TROUBLESHOOTING GUIDE FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE. We encourage you to use CTRL+F (or Command+F) to search this page. We strongly encourage you to try all of the steps outlined in this guide. Skipping steps may mean waiting for a solution from us in cases where your problem could have been resolved immediately. First - Check The Developer Tools Console ![A screenshot of consoSome readersShopify Functions Input Query Complexity Limitation
This article explains why: Some feature requests cannot be implemented Shipping discounts do not support certain features, such as the "Logged-in customers" customer eligibility option or Markets eligibility What is the "input query complexity limitation"? Our app is built on a new Shopify feature called Shopify Functions. Discounts built with Shopify Functions execute their code on Shopify's servers, instead of our own servers. However, this coSome readersTroubleshooting Custom Theme Setup
If you are experiencing issues with custom theme setup, please try the instructions in this article to resolve your issue. We strongly encourage you to try all of the steps outlined in this guide. Skipping steps may mean waiting for a solution from us in cases where your problem could have been resolved immediately. First - Check The Developer Tools Console ![A screenshot of console logs identifying common setup errors](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/Few readersMy Discount Isn't Applying In The Cart/Checkout
There are a few different reasons you might not be seeing your discount applying. The easiest way to troubleshoot - use the "Test discounts" page We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different customers, etc. Troubleshoot why your discount isn'Few readers25 Automatic Discounts Error
Unfortunately, Shopify has a limit of 25 total automatic discounts. This applies to ALL apps on your entire store combined, not just ours. If you have any built-in Shopify automatic discounts, or you are using any other apps that created Shopify Functions discounts, they are included in the total. Why can I only have 25? This is a resFew readersMy Discount Stops Working When There Are Many Items In The Cart!
Are you noticing your discount stop working when a certain number of items are in the cart? Or are you seeing your discount only apply in the cart/checkout sometimes? The problem you're facing is because Shopify Functions, where our app runs code on Shopify's servers, has strict limits on how much it can handle at once. This is why your discounts aren't applying correctly when the cart gets full. Workarounds You could try setting up more discounts, where each one has fewer conditions. ThisFew readersYour Discount Configuration Is Too Big Error
Unfortunately, Shopify Functions limits the size of metafields, which we use to store your discount configuration, to 10 kilobytes. If you're reading this, then your discount configuration data is currently bigger than 10 kilobytes. What is a "discount configuration"? OurFew readersActive Period Overlap Error
Usually, when people run into this error message, it is due to one of the following causes: You have an active built-in Shopify automatic discount (these prevent other automatic discounts from being active at the same time). If so, temporarily deactivate it, then save again. See the following section for more details. You already have 25 automatic discounts in total (this is the limit set by Shopify). Unfortunately, there is no workaround for this - reach out to Shopify support to let thFew readersPOS Custom Sales and Regios Discounts
Unfortunately, due to limitations in Shopify itself that we cannot work around, our app is incompatible with "custom sales" in the POS. Our app IS compatible with Shopify POS, just not the "custom sale" feature of the POS. Background information Our app's discounts are built using a Shopify API called Shopify Functions. This means that the discounts you create in our app are calculated on Shopify's servers, and for the most part, they work like Shopify's built-in discounts. However, tFew readersTroubleshooting the "Discounted Price" block
We're sorry you're experiencing problems with our "Discounted price" app block. In this article, we've outlined how to handle the most common problems users face with this feature. We encourage you to use CTRL+F (or Command+F) to search this page. "There is a problem with the app block" Your theme might not be compatible. Please maFew readersIncompatible Apps
Regios Discounts works basically the same as Shopify's built-in automatic discounts, ensuring compatibility with most other Shopify apps that function similarly. However, there are certain Shopify apps that our app is not compatible with. These include: ADU Discounts The ADU Discounts app uses draft orders in a way that is incompatible with Shopify Functions API Discounts. Therefore, our app is incompatible with it. We have a [discount combinations reference](https://regiostech.com/2025/12/0Few readersThe Calculated Discount Is Incorrect!
There are a few different reasons you might be seeing an incorrect discount applying: The easiest way to troubleshoot - use the "Test discounts" page We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different custFew readersHelp! The Discounted Prices Are Displaying To Everyone!
THIS DOCUMENT IS FOR THE "DISCOUNTED PRICE" BLOCK. FOR INFORMATION ABOUT THE NEW VERSION OF THE "DISCOUNT ON PRODUCT PAGE" (DOPP) FEATURE, CLICK HERE. There are a few possible reasons why your "Discounted Price" block might appear to be offering discounted prices to everyone. Possibility 1 - You don't have Visibility settings enabled ![Screenshot of the "Visiibility" settings](https://storage.crisp.chat/users/helpdesk/wFew readersHow To Share Shopify Functions Error Reports
We noticed that the discount has recently crashed several times in your store, which might lead to customers not receiving the intended discounts. IMPORTANT - PLEASE READ This does not necessarily indicate a bug or issue in our app. Most times, the cause is due to bots creating very large carts. If you are experFew readersFunction Not Found Error
If you are getting a "Function not found" error, it's possible a new version of our app's Shopify Functions went live while you were in the process of creating your discount. This rarely happens, but if so, follow these instructions: 1. Backup your discount logic, so you don't lose it ![Screenshot of the "Import" and "Export" buttons](https://storage.crisp.chFew readersExtensible Discounts Error
In this article, we address the "Extensible Discounts" error message that some users encounter, specifically those with Shopify Plus or legacy stores. This guide provides clear instructions and solutions for users experiencing issues with discount functionality. Common Use Cases Receiving the "Extensible Discounts" error on Shopify Plus stores witFew readers500 Internal Server Error
If you are getting a "500 Internal Server Error" error, it's hard to tell at first glance what the cause could be. Some possible causes include: A bug in our app's backend An outage or breakage on Shopify's end In this case, the most important thing is to prevent losing your work. Follow these instructions to save your discount until the issue is resFew readersIncorrect Shipping Costs in Draft Order Invoices
If your draft order invoice is displaying incorrect shipping values when using a shipping discount from our app, the most likely reason is that your draft order invoice template has subtle issues in its Liquid code. Go to Settings > Notifications > Customer notifications > Draft order invoice, click Edit code, and makFew readersIncorrect Shipping Costs in Order Confirmation Emails
If your order notification emails are displaying incorrect shipping values when using a shipping discount from our app, the most likely reason is that your order notification template has subtle issues in its Liquid code. Go to Settings > Notifications > Customer notifications > Order confirmation, click Edit code, and make the following changes if necessary (we recommend saving a backup copy first): Calculate Discounted Shipping Price Before Displaying If your template simply displFew readersWhy Are My Discounts Gone?
We understand how stressful it can be if discounts suddenly disappear, especially when they’re tied to customer promises or promotions. That’s why we built automatic backups so you can restore them quickly. Step 1: Restore Discounts from Backups [How to Restore Deleted Discounts](/en/article/how-to-restore-deleted-diFew readersReducing JavaScript Load from Regios Automatic Discounts
If you notice a high number of JavaScript files being loaded by the Regios Automatic Discounts app embed, this is usually related to how the app detects your store’s theme. By configuring a single setting, you can significantly reduce the number of scripts loaded and improve storefront performance. Why This Happens When the “Theme type” setting in the Discounts Embed is set to “Auto-detect theme”, the app needs to determine which Shopify theme your store is using. ToFew readers
About the Advanced Logic Builder
Our advanced logic builder allows you to set complex logic and conditions for your discounts. Like Shopify Flow, it is a flowchart builder that lets you chain together conditions and actions. Click the thumbnail above to watch our founder demonstrate how to set up a discount using the logic builder.PopularAbout the Legacy Logic Builder
DEPRECATED This is a legacy builder. We highly recommend upgrading your discounts to our advanced logic builder: About the Advanced Logic Builder It's been in production since 2023 and offers more powerful options for creating discounts, such as: Excluding customers/products from discounts Requiring customers to have multiple tags at once First-time customer and repeat customer discounts Auto add to cart offers Combine prodFew readersAI Discount Generator
In order to simplify discount setup, we've integrated our app with OpenAI to allow you simply type in a description of the discount you want to create, and have it generated automatically. [](https://www.loom.com/share/92c5bce5721d4c1e979570ed85cf0ca5?sid=Few readersAnalytics
Regios Discounts has the ability to provide historical usage and revenue data for your discounts. This feature will help you understand the impact our app is having on your business. Use Cases Measuring the ROI of your Regios Discounts subscription Reporting how much revenue a single discount has driven Understanding why a specific discount didn't apply to an order Features Aggregate Analytics Page ![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800Few readersApplies To Options
Specific discount types, such as volume and fixed price discounts, have options that let you choose which group of cart line items they apply to. For example, you might want to only apply a fixed price discount to products in a specific collection. The "Applies to" option allows you control over this. In the advanced logic builder, you can also use the "Applies to" optioSome readersApplying Discounts Based on Customer Location
Regios Automatic Discounts lets you create discounts that only apply to customers in specific countries. This can be useful for international stores. This requires Shopify's built-in localizations features, or a 3rd-party geolocation app (such as Orbe). Location detection is based on the customer's geolocation, OR the shipping address location (whichever is available). Note: We also support discounts based on markets: [Market Eligibility Options in Regios Discounts](/en/article/market-eligSome readersApplying Discounts Based on Customer Metafields
Regios Automatic Discounts lets you create discounts that only apply to customers with specific metafield values. This can be useful for creating loyalty programs, or integrating with other Shopify apps. You can only read the value of 1 metafield in your discount, even if you are using the advanced logic builder. Shopify Functions only allows us to request a limited amount of data about the cart when calculating discounts, so we could only fit 1 metafield into the limit. To create a metafiSome readersApplying Discounts Based on Customer Segments
Regios Discounts allows you to create discounts based on customer segments. For example: Automatic discounts for an "email subscribers" segment Discounts for customers from a specific email domain Offers based on customer LTV. Example You can easily combine customer segment eligibility conditions with other types of [discount conditionFew readersAudit Logs
Regios Discounts automatically keeps an audit log for every discount. It records when a discount is created, published, updated, or deleted, and where each change came from. You can view this history in two places: the Timeline section on each discount's page, and the Logs page, which combines the history of all your discounts in one searchable list. If a discount ever stops working the way you expect, or disappears entirely, the audit log gives you a factual record of what happened andFew readersAuto Add to Cart/Free Gift With Purchase
Our app now supports creating "auto add to cart" offers, where 1 or more product variants are automatically added at checkout when specific conditions are met. Use Cases Offering a free gift with purchase (ex. Spend $300 or more, get this item for free) Automatically adding "shipping protection," "purchase protection," or similar warranties to the cartSome readersB2B Company Discounts
Our app gives you the ability to create discounts based on Shopify B2B companies. Due to the Shopify Functions Input Query Complexity Limitation, B2B company eligibility conditions had to be put in theiFew readersConfiguration Size Meter
Shopify has set restrictions on how much data you can store in a discount. In order to prevent you from getting caught by surprise, we've added a helpful progress bar to the app to let you know how close you are to the limit. Does this limit depend on my plan? No. This limit applies to all plans, as it's a limit set by Shopify themselves, not us. WhatFew readersControlling What Order To Apply Discounts To Products In
What this setting controls For a single discount with a quantity cap (e.g. "10% off, up to 2 items"), this decides which cart lines win the limited slots. It does NOT decide which of several different discounts apply — that's a separate Shopify behavior. Options In the order they appear in the cart: Whatever order ShopifyFew readersCustomer Eligibility Options in Regios Discounts
Regios Discounts offers multiple options you can use to filter which customers can receive a specific discount. All customers: All customers, including customers who are not logged in, will receive this discount. Specific customer tags: Only customers with these specific tags will be eligible. Be sure to press ENTER to add a tag. **SpeciPopularDiscount Stacking Tags
Every Regios discount can have tags — short labels like 'winter-sale' or 'summer-sale' that you add on the Tags card. Tags are available on every Shopify plan and are useful on their own for organising, filtering and reporting on your discounts. Tags also power discount stacking. By default, Shopify only lets one product discount apply to a given cart line, even if a shopper qualifies for two. On Shopify Plus, you can use tags to tell Shopify which product discounts are allowed to stack on theFew readersDiscount Value Options in Regios Discounts
Regios Discounts offers multiple options you can use to decide which discount amount to apply to eligible products: Percentage (ex. "5% off shirts") Fixed amount (ex. "$5 off shirts") Fixed price (ex. "Shirts cost $15") Get Y (ex. "Get 1 shoe free") Volume/tiered/quantity breaks (ex. "5% off for 5-9 items, 10% off for 10+ items") Price list (ex. "This product iSome readersDOPP API: Interceptors
If you want to opt out of our app's storefront price rendering for specific products or variants (while still letting the discount apply at cart and checkout), use the price rendering interceptor on the DOPP API. The interceptor is a function you register that runs every time our app is about to update a price on the storefront. You return { shouldRenderDiscountedPrices: false } to skip the price rewrite for that product / variant, or `{ shouldReFew readersDOPP API: Theme Interop Tutorial
Introduction: This tutorial demonstrates how to dynamically update prices and display discounts in custom product grids and containers using the DOPP API’s theme interop features. We highly recommend downloading the "Public API TypeScript Definition" mentioned in the "DOPP API Reference" article. You can feed this into ChatGPT/Copilot/Cursor etc. for assistance when writing your integration code. Use Case/Context: Let's say you have a wisSome readersDOPP v1 Setup Guide
IMPORTANT: This app block has several limitations. Watch this video tutorial to see our founder walk you through setting up our "Discounted price" app block: You can compel your customers to add products to their cart by showing discounted prices on product pages. ![ScFew readersDraft Discounts
Regios Discounts now allows you to save discount logic as a draft before setting it live. You can use our app's Test Discount Page to fully test your discount before rolling it out to customers. Benefits: Prevents costly mistakes, such as publishing incorrect logic How to Enable Go to Settings and check "Save new discounts as drafts."Few readersHandling Sale Price/Compare At Price in Regios Discounts
Sometimes, products in your store are on a storewide sale. In Shopify, the "price"/"compare at price" are completely separate from the discounting system, which often causes confusion. Every merchant has a different idea for how these products should be handled by discount apps. In order to give you control over the behavior, we havePopularHow to Combine Product/Order Discounts with Shipping Discounts
Shopify now allows apps like Regios Discounts to apply both product/order discounts and shipping discounts in the same discount—no need to split them into separate codes. Example Use Cases 10% off and free shipping on orders over $100 $5 off certain products and $5 shipping Tag-based discount that applies to both product price and shipping How It Works [](https://www.lFew readersHow to Copy and Paste Steps in the Logic Builder
Regios Discounts now offers tools for using your clipboard to remove manual effort when creating complex flows. Use Cases Copying/cutting/pasting steps Duplicating steps within your existing logic Copying/Cutting Steps All copiable steps have at least "Copy" and "Cut" actions when you click the "Actions" button at the topFew readersHow to Create Shareable Links
Similarly to built-in Shopify discounts, you can create links to your store that will apply a specific discount code to the cart when visited. Use Cases Share discount via link. Direct to specific collections/products with discount pre-applied. Step 1 - Create a Discount Code Create a discount code, NOT an automatic discount. You must save the discount first before you can get a link. After saving the discount, go to the home screen of the app, then click on your dFew readersHow to Create Volume Discounts
Click the thumbnail above for a video demonstration. Create Product Discount Click on "Create Product Discount" in the app. Choose between a discount code or automatic option. Enter a title for the discount (e.g., volume example). Edit Logic ![Screenshot of the "Bulk/volume discount for specific products" logic template](PopularHow to Import Discounts from JSON Files
NOTE: To quickly create a discount, we recommend starting with our AI Discount Generator, which can automatically generate discount logic from a simple prompt. JSON import is best used when you already have pre-built logic. If this applies to you, you can proceed using the options below. Using the More > Import JSON file or Logic > Import or Create Discount > More > Import JSON file button, you can import prFew readersHow to Make Discounts for Specific Sales Channels
In Shopify, you can publish/unpublish discounts from specific sales channel. However, due to limitations in the Shopify API, you cannot do this directly in our app, and must go to the Shopify admin "Discounts" page instead. ⚠️ Important: Shopify removed sales channel access for automatic discounts As of June 2026, Shopify no longer shows the sales channel access controls for automatic discounts, including the automatic discounts created by Regios. This means automatic discounts canSome readersHow to Restore Deleted Discounts
If you accidentally deleted a discount, you can easily restore it from your backups. Example Use Cases Accidentally deleted a live discount. Need to quickly bring back a promotion you’ve used before. Steps to Restore [![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800/image_a53knFew readersHow to Test Your Discount On Your Store
Once you've created a discount, we recommend testing it on your store to make sure everything is working properly. Step 1. Use the "Test discounts" page We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different customers, etc. Troubleshoot why your discounSome readersHow to Use Buy X Steps
For advanced cases where you want to create a discount that can apply an infinite number of times, use a "Buy X" step. Use Cases Infinite Buy X Get Y Discounts Infinite Bundle Discounts Capabilities Here's what this feature allows you to do: Allow you to define which products are considered a "set," for example, "1 Shirt andPopularHow to Use Regios Discounts
Welcome to Regios Discounts! Click the thumbnail below to watch a welcome video from our founder: Read the articles linked below to learn how to use our app: Capabilities of Regios Discounts [How to Set Up Discounts](/en/article/about-the-advPopularHow to Use The Test Discount Page
Click the thumbnail above to watch our founder demonstrate how to use this page. The "Test discounts" page allows you to: Preview how discounts will apply with different items in the cart, different customers, etc. Troubleshoot why your discount isn't applying as expected, with plain English feedbacSome readersInserting Steps Between Existing Logic
How to Insert Steps Between Existing Logic The advanced logic builder allows you to insert new steps between existing ones without rebuilding your flow. Between two connected steps in the flowchart, a "Then (+)" option will be seen. This allows you to place a new step directly in between. You can use this to: Add addFew readersLine Item Property Discounts
Our app gives you the ability to create discounts based on the values of line item properties. Use cases Creating discounts for cart line items with specific properties How to create line item property discounts To create a new line item property discount: On the home screen of the app, click "Create discount." Scroll down to "AdvanceFew readersLogic Builder: Discount Conditions
Our advanced logic builder offers a number of conditions you can chain together to get very precise about who will receive which discounts. Here's a breakdown of them all: Click the thumbnail above to watch a video of our founder walking through the different conditions available. Include/exclude customers  How to Create an API Key Click "Settings" in the app nFew readersRetail Location Discounts
Our app gives you the ability to create discounts based on whether the customer is shopping at the Point of Sale. Due to the Shopify Functions Input Query Complexity Limitation, retail location conditions are only able in specific discount types: Retail location discounts MetaPopularSelling Plans Options in Regios Discounts
You can make a discount apply to only one-time purchases or subscriptions using this condition. Advanced logic builder Options available for including selling plans: Discount applies to subscriptions and one-time purchases: All line items will pass this condition. Discount only applies to one-time purchases: Only one-time purchase linPopularShipping Address Discounts
Our app gives you the ability to create discounts based on fields from the customer's shipping address. Due to the Shopify Functions Input Query Complexity Limitation, shipping address conditions are only available in a dedicated "Shipping Address" discount type. Also, due to thiFew readersShipping Discounts
In addition to product and order discounts, our app supports creating shipping discounts. Differences between shipping discounts and other discounts in Shopify In ShopifFew readersShipping Method Eligibility Options in Regios Discounts
In our app, you can limit shipping discounts to specific shipping methods. IMPORTANT: This is based on the title of the shipping method in checkout, NOT the name of the app that provides shipping rates. For example, if you have entered "Shipstation" checked: The discount will only be applied if the shipping method name in checkoutPopularShopify Functions API Limits
Our app is built on Shopify Functions, which allows discounts to integrate directly with Shopify checkout, cart, POS, and other native experiences. However, Shopify Functions currently has several platform-level limitations that affect what our app can support. These restrictions are enforced by Shopify and apply to all apps built using Shopify Functions. This article explains the main Shopify Functions API limits that Regios discounts can encounter. Configuration Metafield Size Limit (10Few readersStack Discounts on Top of Sale Price And Product Discounts Option
The "Stack discounts on top of sale price and product discounts" setting only works in narrow cases due to technical limitations within Shopify itself: It only supports calculating one group of percentage discounts, without the Maximum Quantity Input set. **In all other cases, discounts will be converted into fixed amounts.Few readersUnique Discount Codes in Shopify
Shopify requires every active discount code and discount title in your store to be unique. If you submit a duplicate, Shopify rejects it outright. Our app handles this for you: If you enter an in-use title or code, we warn you and link to the existing discount so you can decide what to do. If you continue anyway, we automatically append a short numeric suffix (e.g. WELCOME → WELCOME2) so Shopify accepts the save. There's no separator — just digits. If you see a code or titFew readersUsing Regios Discounts with Draft Orders
Does your app depend on draft orders? Our app does not depend on draft orders. Our discounts are implemented using a Shopify API called Shopify Functions, which can apply to normal orders on multiple sales channels. How to apply automatic discounts when sending invoices As of October 2024, it is now to apply Shopify Functions discount in the draft order checkout. ![A screenshot of the "Allow customers to apply discount codes when paying this invoice" checkbox](https://storage.crisp.Few readers