Troubleshooting the "Discounted Price" block
We're sorry you're experiencing problems with our "Discounted price" app block. In this article, we've outlined how to handle the most common problems users face with this feature.
We encourage you to use CTRL+F (or Command+F) to search this page.
Your theme might not be compatible.
Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.
If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.
If so, you'll need to manually open the Theme Editor and add a "Discounted price" block to the desired template.
You can follow the instructions in this video: https://www.loom.com/share/44c9ccdc6c7c413b9e0e3c11f93ac1b9
Read this article to learn how to solve this issue.
You have probably selected only specific product for the "Discounted Price" app block to apply to.
Instead, we recommend choosing 'Connect dynamic source > Current template > Product'.
Watch this brief video to learn where to find this option:
https://www.loom.com/share/64eb2f908bf043faa07bace927517a31?sid=c618541e-6f2f-4adc-a88b-aa84d5b7f7fa
If you encounter any issues, please report them here:
https://regios-technologies-inc.canny.io/feature-requests/p/show-discounted-prices-on-product-pages
Our support team is available to help you get the app block working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?
We're happy to help!
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
We encourage you to use CTRL+F (or Command+F) to search this page.
"There is a problem with the app block"
Your theme might not be compatible.
Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.
If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.
If so, you'll need to manually open the Theme Editor and add a "Discounted price" block to the desired template.
You can follow the instructions in this video: https://www.loom.com/share/44c9ccdc6c7c413b9e0e3c11f93ac1b9
The discounted prices are displaying to everyone
Read this article to learn how to solve this issue.
The discount is only applying to one product
You have probably selected only specific product for the "Discounted Price" app block to apply to.
Instead, we recommend choosing 'Connect dynamic source > Current template > Product'.
Watch this brief video to learn where to find this option:
https://www.loom.com/share/64eb2f908bf043faa07bace927517a31?sid=c618541e-6f2f-4adc-a88b-aa84d5b7f7fa
I still need help!
If you encounter any issues, please report them here:
https://regios-technologies-inc.canny.io/feature-requests/p/show-discounted-prices-on-product-pages
Our support team is available to help you get the app block working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?
We're happy to help!
Have any feedback for us?
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
Updated on: 07/04/2024
Thank you!