Regios Discounts Pricing FAQ

Welcome to Regios Discounts. Here are answers to the most common pricing questions we receive.

We encourage you to use CTRL+F (or Command+F) to search this page.

How can I upgrade/downgrade my plan?

In Regios Discounts, select "Billing" to be taken to our billing page.

If you are already on a paid plan, the billing page shows every plan that is available to your store, with an "Upgrade" or "Downgrade" button next to each one. Pick the plan you want and approve the charge in Shopify.

If your store is eligible for the free plan (see "Is there a free plan available?" below), you will also see a "Downgrade to free" option.

When do downgrades take effect?

Downgrades are effective on the next billing cycle.

When do upgrades take effect?

Upgrades are effective immediately.

Is there a free plan available?

A permanent free plan is only available for stores that cannot take live orders — for example, Shopify Partner development stores and Shopify Plus sandbox stores. If your store qualifies, the free plan appears on the billing page and you do not need to start a trial.

If your store accepts live orders, every paid plan comes with a free trial that you can start from the billing page. The trial runs the full app; you just need to stay on a paid plan once it ends. If your store has not launched yet, you can also request a trial extension.

Even if you have a small number of orders, we recommend trying one of our paid plans.

How long is the free trial?

The free trial is currently 7 days and is available on every paid plan. The trial is offered once per store: uninstalling and reinstalling the app does not start a new trial. If your store has not launched yet and you need more time to test, reach out to us to request a trial extension.

Which pricing plan is right for me?

Each plan includes a monthly limit on the number of orders that discounts can be applied to. Estimate how many orders per month will include a Regios discount, then choose the lowest plan whose limit covers that number. Our top plan has no order limit.

The current limits and prices for every plan are listed on the Regios Discounts listing on the Shopify App Store and on the "Billing" page inside the app.

If you are close to a limit, pick the next plan up — upgrades take effect immediately, and downgrades take effect on your next billing cycle, so it is easy to adjust later.

How are "orders per month" counted?

We price based on the number of orders you expect the discount to be applied to per month.

How do I view the calculation of number of orders reached?

We are currently working on an analytics feature that will provide the most accurate counts possible. At this time, the app will show you a usage count that is counted by Shopify itself and is outside our control.

Do you charge a transaction fee?

No, we don't charge a transaction fee. Our app only helps you create and manage automatic discounts for your customers, and we don't take a cut of your sales.

Do you offer a discount for annual billing?

Yes. Every plan is available on annual billing at a discount compared to paying monthly — about 17% at the time of writing, which works out to roughly two months free per year. The exact annual price for each plan is shown on the "Billing" page in the app and on the Shopify App Store listing.

Annual plans are billed once per year through Shopify. You can still start with the free trial before committing to an annual plan.

How can I cancel my subscription?

You can cancel through the "Billing" page without uninstalling or losing your discounts. Feel free to reactivate when ready.

You can also cancel by uninstalling, though this is a destructive operation.

• If you are still on free trial: if you uninstall, your charge will automatically be cancelled. No need to speak to a human.
• If your trial has expired: if you uninstall, all future billings from our app will stop immediately. No need to speak a human.

What happens if I reach the order limits of my pricing plan??

If you exceed your plan's order limit, we'll notify you in the app, by email, and in your support conversation. You'll then have a 14-day grace period to upgrade to a plan that fits your volume. If no action is taken, your discounts are automatically disabled until you upgrade.

More info: What Happens If You Exceed Your Plan's Order Limit

If I uninstall during the free trial period, will I be charged??

No. You won't be charged if you uninstall during the free trial period.

If I uninstall and reinstall, do I get a new free trial?

No. The free trial is offered once per store and does not reset when you reinstall. The 7-day free trial is available one time for the lifetime of your store. Uninstalling and reinstalling the app will not start a new trial or grant you additional trial days.

If your store has not launched yet and you need more time to test, please reach out to us to request a trial extension.

Can I pause my subscription?

You can cancel your subscription on the "Billing" page without having to uninstall the app. Your discounts will be disabled until you reactivate your subscription.

1. Go to the "Billing" page in the app.
2. Find your current pricing plan.
3. Click "Cancel billing."
4. Optional, but recommended to help us improve: Leave some feedback for us on why you are pausing.
5. Click the "Cancel billing" button to confirm your action.

Does my plan automatically upgrade when I exceed my plan's limit?

We send notifications to notify you. If your plan isn't updated within 14 days, discounts will pause automatically until your plan matches your usage.

I want a refund!

If your trial has expired, we will not refund you. When you installed the app, you accepted the terms of the 7-day free trial.

If you are looking for a refund, please reach out to us.

A member of our team will assist you with a refund ASAP, if permitted.

Please keep in mind that we do not offer 24/7 support, so please be patient, we will get to your request in time.

We take your feedback seriously.

If there's something our app is missing, please let us know in our public feedback board.

How can I get a receipt/invoice?

All of our billing is through Shopify. Please read this Shopify helpdesk article, which explains app charges. If you need help finding app charges on your bill, please reach out to Shopify Support.

Does the free trial convert into a monthly fee after 7 days automatically?

Yes. Please choose the appropriate paid plan when you start your trial.

Do you offer discounts if I use the app on multiple stores?

Yes! If you are using the app on multiple stores, you will receive a discount on every store. The discount percentages vary, so please reach out to support.

To get your discount, please follow these steps:

1. Tell us which stores you will be using the app on.
2. Tell us which plan you plan to use on each store.
3. Install the app on all your stores, then notify us (you don’t have to start trials yet).
4. Once the app is installed on all your stores, we will generate unique promo codes for you to apply the discount.

Updated on: 25/08/2026